2.A Refugees: From Eligibility to Arrival
A.5 How are sponsors and refugees in contact pre-arrival?
Why is this area important?
There may be several benefits in facilitating contact between sponsors and refugees before the latter's arrival (e.g. updates, building trust, managing expectations).
Considerations may include:
Click on the considerations below to discover how Canada does it.
(i) What types of information should sponsors be communicating with refugees prior to arrival, and vice versa? (ii) How can sponsors manage expectations regarding status of applications and processing times? (iii) How will refugees and sponsors be updated concerning the progress of their application? (iv) What communications technologies are best for sponsor-refugee communications? (v) How should sponsors and refugees deal with language barriers when communicating with each other prior to arrival?
Jess McHugh, “Refugee Crisis Europe 2015: How Syrians are Using Smartphones to Travel Through Western Europe” (International Business Times, 28 October 2015)